REFUND AND RETURNS POLICY
At www.carpethaven.com, we are committed to providing you with high-quality carpets and an excellent shopping experience. If you are not satisfied with your purchase, our refund policy will help you easily return or exchange your purchase.

1. Refund Application Time
   We will accept refund applications within 30 days from the date you receive the product. Applications after 30 days will not be processed.
2. Refund Conditions
   To be eligible for a refund, the product must meet the following requirements:
   ●The product is unused, in original condition, with all tags and packaging attached.
   ●The product has not been washed or modified.
   ●Unless due to quality problems or wrong shipment, certain custom products may not be eligible for the refund policy.
3. Refund Process
   If eligible for a refund, please follow the steps below to apply:
4. Contact Customer Service: Please contact us via email at customerservice@carpethaven.com to explain your refund request.
5. Return the product: We will provide a reverse shipping address. Please send the product back with the original packaging and make sure to send it using a trackable method to avoid loss during transportation.
6. Processing Refunds: Once we receive the returned merchandise and confirm that it is eligible for a refund, we will process the refund within 5 business days and the refund will be returned to your account via the original payment method.
7. Shipping Policy
   ● If the return is due to quality issues or wrong shipment, we will cover the return shipping costs.
   ● In other cases, the return shipping costs are borne by the customer.
8. After-sales Support
   If you have any questions about the refund policy or need further support, please feel free to contact our customer service team. We will be happy to help you.
   Thank you for choosing www.carpethaven.com! We look forward to providing you with the best service.