FREQUENTLY ASKED QUESTIONS
Welcome to www.carpethaven.com! Below are answers to frequently asked questions about our website and products. If your question is not listed below, please feel free to contact us.

  1. How do I place an order?
    You can browse our product catalog, select the desired carpet, and click the “Add to Cart” button. After that, proceed to the shopping cart page, confirm the order details and complete the checkout process. You will need to provide the shipping address and payment information.
  2. What are the payment methods?
    We accept a variety of payment methods, including:
    ● Credit card (Visa, MasterCard, American Express)
    ● Debit card
    ● PayPal
    ● Other common payment methods (subject to availability)
  3. How much does shipping cost?
    Shipping costs vary depending on your order amount and shipping location. We will calculate and display the exact shipping cost information during checkout.
  4. Where can I check the status of my order?
    After you place an order, you will receive a confirmation email with order details and tracking information. You can also log in to your account and check the order status on the “My Orders” page.
  5. How do I request a refund or exchange?
    If you wish to request a refund or exchange, please contact us within 30 days of receiving the item. The product must be in its original condition and unused. Please refer to our Refund Policy for more details.
  6. How do I clean and maintain my carpet?
    We recommend that you vacuum regularly to remove dust and dirt. For stains, wipe gently with a damp cloth immediately. For deep cleaning, it is recommended to use a professional cleaning service or choose an appropriate cleaning agent based on the type of carpet.
  7. Do you provide delivery service?
    Yes, we provide nationwide delivery service. Delivery time is usually within 5-10 business days after placing an order, and the specific time may vary depending on your location.
  8. Can I cancel my order?
    If you wish to cancel your order, please contact us as soon as possible. We will do our best to process cancellation requests before the order is shipped. Orders that have already been shipped are subject to our refund policy.
  9. How do I contact customer service?
    You can contact customer service in the following ways:
    ● Email: customerservice@carpethaven.com
    Our customer service team will respond to your inquiry as soon as possible during business hours.
    Thank you for visiting www.carpethaven.com! If you have any further questions, please feel free to contact us and we will be happy to assist you.