SHIPPING INFORMATION
Welcome to www.carpethaven.com! We are committed to providing you with smooth and efficient shipping services. Please read the following shipping policy carefully for information about order shipping.

  1. Shipping Range
    We provide nationwide shipping services, covering all states and regions. For international shipping, please contact our customer service team for more information and related costs.
  2. Processing Time
    ●Order processing: We usually process orders within 1 business day after receiving the order.
    ●Shipping Time: Once the order is processed, the shipping time is usually within 5 business days. Please note that the specific shipping time may vary depending on the shipping address and shipping method.
  3. Shipping Costs
    Shipping costs vary according to the weight, size and shipping address of the order. The system will automatically calculate and display the corresponding shipping costs during checkout.
  4. Shipping Methods
    We work with a number of reputable couriers to ensure that your order is delivered safely and on time. Shipping methods include but are not limited to:
    ● Standard Express
    ● Expedited Express (for orders that require expedited processing)
  5. Tracking Your Order
    Once your order is shipped, you will receive a confirmation email with a tracking number and shipping information. You can use this information to track the status of your order online.
  6. Order Confirmation
    If you provided an email address when placing your order, you will receive an order confirmation email confirming your purchase and the estimated shipping time.
  7. Undeliverable Situations
    The following circumstances may cause your order to be undeliverable:
    ● Incomplete or incorrect address
    ● The consignee is away
    ● Weather, natural disasters or other force majeure circumstances
    In the event of such problems, our customer service team will contact you to help coordinate re-delivery.
  8. Special Requests
    If you have special shipping requirements or need a specific delivery date, please contact us when placing your order. We will do our best to meet your needs.
    Thank you for choosing www.carpethaven.com! We look forward to providing you with quality products and services.